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| Policy |
Payment Methods
The following payments are accepted. Visa, Master Card, PayPal,
Money Orders, and check. Check orders will not ship until the check
clears.
Order Processing
All items are built when your order is placed. So please allow for
this.
Shipping Times
Please be aware that I build each item as it is ordered. Non of the
items are stocked.
My usual turn around time for getting orders built and shipped is 6
to 8 weeks.
Furniture prices shown do not include crating or shipping fees.
All prices are for the items as shown in the photos, any request for
changes to design may result in additional cost to you.
Prices may change without notice due to material costs.
Furniture
A minimum deposit of 50% is required when your placing an order for
furniture . Once your deposit is received work will begin on your
piece. Your deposit is non refundable once work has started on your
order.
When work is completed on your order, the remaining balance is due.
The item will not be released for shipped until this the balance is
received.
Please Note
Before ordering, it is important to understand that all of the
furniture shown here is hand crafted, one piece at a time, from real
wood. Wood will have a different grain pattern and will stain
differently, from piece to piece. This means that the furniture you
receive may be slightly different in color and grain pattern than in
the pictures. However, the overall design and look of the furniture
will be as close as possible to the furniture shown in the pictures.
Returns
To return an item you must first request a Return Merchandise
Authorization within 3 days of receiving the order. All returns will
be charged a 10% restocking fee. Any return shipping/freight charges
are the responsibility of the customer and are non-refundable.
Original shipping/freight charges are non refundable. An item
returned without a Return Merchandise Authorization, or
shipping/freight charges prepaid, will be refused.
All items must be in original condition and packaging. We will not
issue a credit for any items that have been misused, damaged,
altered, or are in a non-saleable condition. When it is determined
that the item has met the return policy, a refund will be issued
minus a 10% restocking fee and any original shipping charges. No
returns will be accepted after 7 days of receipt. Customer assumes
full responsibility for any and all return shipping/freight charges.
Cancellations
Orders cannot be cancelled for any reason once they have shipped.
Refused Orders
Any order refused at the time of delivery will be charged a 10%
restocking fee, and shipping/freight charges are non-refundable. |
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